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ConceptTidewell Front Desk · sample data

Concept: the Tidewell Front Desk app we designed for a fictional clinic, with sample data. A new enquiry is saved with a reference, the front desk is alerted and a reply is drafted for approval.

Business automationfor the admin you repeat every weekFollowedup foryou.

Enquiries saved, answered and chased on the tools you already use, with you in charge of every reply.

Scope an automationWatch one run

One enquiryfollowed through, step by step

After theypress send

  • Live todayour own enquiry form does this now
  • Example buildwhat we’d scope for you

Showing all five steps.

Sample data
NameSam Patel
Emailsam@example.com
MessageDo you have anything free on Thursday morning?
Send
Live todayEnquiry arrives

Thanks, Sam. It’s with us.Your reference is ZAYR-7K3QXM

Live todaySaved with a reference

InboxThu 09:12

New enquiry ZAYR-7K3QXM [general]Sam Patel · Contact page“Do you have anything free on Thursday morning?”

now
Live todayYou’re alerted

Drafted from your wording · waiting for you

ToSam Patel

Hi Sam, thanks for getting in touch. Thursday morning works. Would 10:00 suit you?

Approve and sendEdit
Example buildReply drafted

No reply from Sam in 3 daysSend the follow-up you approved?

  1. Mon 09:12Enquiry saved
  2. Mon 09:40You replied
  3. Thu 09:40Nudge due
Send follow-upSnooze
Example buildFollow-up reminder

Demo on sample data. Nothing here is sent or stored.

Where to startthe admin that waits on someone remembering

Four jobswe take on

  1. Enquiry follow-upEnquiries answered while you work.
  2. Quote chasingQuiet quotes get a polite nudge.
  3. Booking remindersReminders go out. Changes come to you.
  4. Monday summaryLast week’s enquiries in one email.
Tidewell Front Desk concept on a tablet, sample data: an enquiry from Rachel Stone with three open slots that fit her request.
The same concept app on a phone, with the enquiry and the best-fit slot.
ConceptTidewell Front Desk, our app for a fictional clinic · sample data

What we connecttools you already pay for

Your tools,connected

We build on what you already use. Every connection is confirmed at scoping, before we quote.

  • No CRM? A shared sheet is often enough to start.
  • Subscriptions stay in your name.
  • Website formsyours, or one we build
  • EmailGmail or Outlook
  • CalendarGoogle or Outlook

Your workflowbuilt and tested with you

  • SpreadsheetsGoogle Sheets or Excel
  • Your CRMif you already have one
  • Booking systemwhere it has a proper integration

Each one confirmed at scoping

Built, thenlooked after

Concept

One Workflowone job, scoped in writing

  • 1–2 weekstypical, once the scope is agreed
  • Testedon sample data, with you
  • 30 daysof fixes after go-live

£199 one-offoptional monitoring £29 a month

scope fixed in writing first
How a build works

Automations we builtExample

  • Enquiry follow-uprunning
  • Monday summaryrunning
  • Booking remindersfixed after a tool update

Workflow Growthup to three workflows, monitored and managed

£99 a monthplus £499 setup

All four packages

Managed AI Receptionistanswers forwarded calls, emails you a summary

Packages

Working withcommunity interest company · ongoing

Community Reform CIC

Versatile digital and technical support across the organisation’s projects, taking on whatever each one needs.

  • Digital support across projects
  • Technical problem-solving

The dealthe same on every build

  • Written scope and price before any deposit
  • 50% to start, 50% on delivery
  • Accounts and data stay in your name
  • No VAT charged
See pricing

Before youstart

Anything else? Ask us and we’ll answer in writing.

How do I get started?

Tell us the job you keep chasing, by email or a short call. We map how it runs today, then send a written scope and a fixed quote, usually within 2 working days. The build starts once you approve the scope.

What can you automate for my business?

Repetitive admin with clear rules: enquiries from your website form and inbox saved in one place, replies drafted for your approval, follow-up reminders, quote chasing, booking reminders and a weekly summary. Where a step needs judgement, you stay in it.

Do I need new software?

Usually not. We build on tools you already use, such as Google Workspace or Microsoft 365, a shared spreadsheet or your CRM, and confirm each connection at scoping. If a new tool would help, you see its cost before you agree, and the account stays in your name.

How long does a build take?

One Workflow usually takes 1 to 2 weeks once the scope is agreed; Workflow Growth 2 to 4 weeks and Operations Pro 4 to 8 weeks. The timeline is agreed in writing before we start, and the build is tested on sample data with you before it goes live.

What happens after launch?

Defects are fixed free for 30 days. After that, One Workflow has optional monthly monitoring; Workflow Growth and Operations Pro include monitoring, fixes when a connected tool changes and small monthly changes (3-month minimum, then 30 days’ notice, no exit fee). Or you run it yourself, with a plain-English note of how it works.

Can I add more later?

Yes. Start with one job, then add the next when you’re ready. Move from One Workflow to Workflow Growth (up to three workflows) or Operations Pro (up to eight). Larger systems are scoped as a Bespoke Business System.

Which jobdo you chase?

Tell us the process that depends on someone remembering. We’ll say if it’s worth automating, then send a fixed quote.

Scope an automationSee pricing